FAQ's
A new way to pay that’s available now and lets you own it now and pay for it later!
Zip creates simple, secure, fair and transparent credit and payment solutions that improve lives every day. Zip allows you to own the things you love now, and pay later, interest-free on all purchases up to £650
To shop using Zip, you need:
- To be over the age of 18
- To have a UK issued Visa or Mastercard (both debit and credit are good)
- To be living in the UK
- To have a good credit history
No. Zip only carries out a soft credit check, so your score is not affected.
When you get to the payment page, select Zip as a payment method.
If it’s your first time shopping with Zip, you’ll need to enter some personal details such as name, date of birth, mobile phone number and home address. Take care when entering your personal details, errors may prevent us from being able to verify your account or send you payment notifications.
Once approved, and you are happy with the instalment schedule, Zip will take the first instalment from the UK debit or credit card you supplied when signing up.
Once accepted, your goods will be sent to you as they would with any other payment method.
Payment information is processed securely by Zip. All transactions take place via secured connections that adhere to the latest industry standards and security protocols.
As soon as your cancellation/return has been accepted, Zip will cancel any future scheduled payments as well as refund any amounts due.
As soon as we have registered your cancellation or return, Zip will process your refund within 5-7 business days.
Any partial refunds will be applied to outstanding instalments first.
Zip will automatically attempt to collect payment for your Pay In 4 purchase from the debit or credit card you entered when you signed up to Zip.
If you miss a scheduled payment, and don’t process a payment yourself before midnight on the day that it is due, Zip will charge a £4 default fee and a further £4 for every week this is outstanding. A payment can be made by you by logging into your Zip account online.
Please make sure you have money in your account in advance of your payments coming out.
Zip will contact you by email directly in advance every time as a reminder.
Refunds from Zip shall be issued back to the debit or credit card supplied to Zip.
Nope, Zip are not like traditional finance companies. As long as you pay your scheduled payments on time you will only pay the price advertised.
You’ll pay 25% of your full purchase upfront, then 25% every 2 weeks for the next 6 weeks.
Zip will try to take payment during the day but if this fails, or if you'd like to make a payment earlier, you can log into your Zip account and manually make a payment.
For more information, visit zip.co/uk/help
You can also contact Zip’s Customer Service Team by emailing uk@care.zip.co so that they can postpone the due date of your next payment whilst you wait to receive your goods.
*non-payment may affect your credit score